Why Choose Us?
Experience matters! With over 40 years running of providing quality in-home care, CareTeam knows what it takes to deliver the best service to our clients. Our philosophy is to care for our clients as though they are family. In fact, some of our clients have been family! Never a franchise, we are consistently looking for ways to improve our clients’ service experience while maintaining our “locally-owned and operated” attitude. Here are further reasons why you should choose CareTeam, a licensed and bonded home care agency, is the right choice for you:
1. A full-service provider
Many home care providers have a limited service offering. This can leave you with needs that are left unattended, or multiple care providers cycling in and out of your home. Because CareTeam can provide any and all necessary services, you will only have one point of contact for all your needs. Click here to see a listing of our services.
2. Carefully-selected employees
You should know and trust the caregiver who will be in your home.
- Diligent Screening – CareTeam takes the caregiver hiring process very seriously. We invest the time and energy in performing extensive interviews, reference checks, state and national criminal history checks, and misconduct registry checks to ensure that our clients receive the highest quality of dedicated caregivers.
- Monetary Security – No money ever exchanges hands with the caregiver directly or while he or she is in the home, no exceptions.
- Employee Injury Benefit Plan – Our employees are covered by CareTeam’s Employee Injury Benefit Plan. We are insured and bonded, and we assume all of the risk of a caregiver injury in the home.
3. Specialized care with Disease Management Programs
If you or your loved one is experiencing the effects of certain diseases or illnesses, CareTeam offers a selection disease management programs to help offset some of those effects. Specializations include diabetes, Parkinson’s, Alzheimer’s, heart disease and more. The programs are designed to address the specific needs caused by each of the unique illnesses and diseases. Clients participating in the disease management programs have experienced improved quality of life.
4. Free home consultation before beginning service
A clinical professional visits you in your home to perform an initial assessment at no charge. This gives you the chance to discuss your service needs and allows us to develop an individualized plan of care that’s tailored to your requests and needs.
5. Get comfortable with your designated caregivers
Our clients will be assigned a consistent group of designated caregivers, ensuring continuity of care. You will not have to constantly review your routine with a someone new, and this also provides for relationship-building opportunities.
6. Quality-assurance checks
We want to be sure that you receive excellent service and attention from your caregiver. CareTeam will make the effort to call you occasionally to check up on your satisfaction with our services, and to correct any issues or grievances. Supervisory visits performed by clinical professionals ensure that client care is safe, timely, and of the highest quality.
7. Know that we will never miss a visit, 24/7!
Independently-contracted caregivers may often be unavailable due to personal situations. Likewise, understaffed agencies sometimes run into employee coverage shortages.
CareTeam has a substantial staff of qualified caregivers ready and available, should an emergency arise and your designated caregiver be unavailable for a day’s service. We will be ready with a backup caregiver so you will never have to miss a visit.
Convenience and after-hours availability set CareTeam apart from many other agencies and independent caregivers. Caregivers are available from 1 to 24 hours a day, seven days a week, and are also available for on-call services. All calls are returned within 20 minutes after hours and on weekends. And with CareTeam, you’ll never get an answering service!
8. Reduce out-of-pocket expenses
Most independent caregivers and many agencies accept immediate cash/check payment only. CareTeam will bill the client after services are rendered. This allows our clients to use other payment sources with limited out-of-pocket expense. (These benefits may include health insurance, long term care insurance, veteran’s benefits, and others.) Click here to learn more about ways to afford private home care.
9. Personalized service arrangements
CareTeam lets you have the flexibility to be in charge of all your home care services. You decide when our caregivers come to your home, and what they will be doing there. With CareTeam, you will experience true indepedent living: you are in control of your own home and lifestyle. And your caregivers’ goal is to serve you to your satisfaction!
10. Trust our 40+ years of experience!
“We know in-home care, and it is near and dear to our hearts!” The founders of CareTeam have over 75 years of experience in the home care business. We know what it takes to deliver the best service to our clients. We have ridden through other economic downturns and new government regulation. Those experiences have given us insight into the changing world of healthcare, and we are always preparing for “what’s next”.
No matter what your needs or situation are, CareTeam has the experience and desire to serve you and your loved one above and beyond expectation. Never a franchise, we are consistently looking for ways to improve our clients’ service experience while maintaining our “locally-owned and operated” attitude.
Now What?
We welcome any phone call, even if you’re not ready to start talking about your specific situation. If you just want to ask a few questions, or get a “feel” for our office staff, call us anytime! We’d love to hear about what matters to you most.